Freeze-Dried Sweets — Crunch Like Never Before

Crunchie Munchies Ltd. Returns Policy

We hope that you enjoy the purchases you make from Crunchie munchies Ltd. However, if you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns Policy.

How to Return an Item

As an alternative to the return options provided by your statutory rights, customers may return items purchased from Crunchie munchies Ltd under this Returns Policy in accordance with the following terms:

  1. Returns made under this Returns Policy must be made within 7 days of delivery of an item.
  2. Items to be returned must:
    a. Un-opened and sealed packaging
  3. To start the returns process, you should email us at Hello@crunchiemunchies.co.uk requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g. an order number), and details of the item(s) you want to return.

Entitlement to a Refund

When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the item(s):

  1. Taking into account any discounts that were applied at the time of purchase.
  2. Minus our return fee of £4.00 per order for which a return is made under this Returns Policy. No return fee will apply to returns made outside of this Policy, e.g. returns made in accordance with your statutory rights.
  3. Exclusive of any shipping costs paid.

Processing Returns

Once we have received an item you wish to return:

  1. We will check the item you have returned within, wherever possible, 3 days.
  2. If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy:
    a. We will let you know that your return has been received and accepted.
    b. You will receive a refund via your original payment method, usually within 5 days of a return being accepted.
  3. If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy:
    a. We will let you know why your return has not been accepted.
    b. We may offer a reduced refund (e.g. if an item is returned damaged).
    c. You will have the option to take the item back (note that you may be required to pay for shipping if necessary).

Exchanges

If you wish to exchange an item purchased for another item (e.g. the same product in a different size or colour), you should return the purchased item as usual (i.e. as set out above) and make a new purchase of the new item you wish to have.

A Customer’s Statutory Rights

The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and this Returns Policy does not diminish these statutory rights in any way – it simply provides our customers with an additional returns option.